Start date :  ASAP

Location :  Province de Liège

Description :

• You will provide technical support (onsite or via phone or email)
• You will maintain of customer service for all support queries
• You will be in charge of user problems from the ITSM ticketing tool
• You will implement, managing and maintaining workstations
• You will perform installations, upgrades & deployment of workstations to Microsoft Windows 10
• You will image and prepae assets such as laptops and mobile devices for deployment to users
• You will carry out routine maintenance of IT systems
• You will support users in the use of Computer equipment by providing necessary training and advice
• You will be the local assistance for the L2/L3 System Administrators (Server, Network, Application, ERP)
• You have Experience in “Knowledge Article” documentation, IT & end user procedures
• You will ensure Service Level Agrerement are adhered too
• You will be the local contact person for assistance in IT projects
• You will work on sites in Germany

Your profile :

• You have 3 years of experience in IT support (Helpdesk/Service Now)
• You speak English and German
• You have Administration experience of MS Active Directors users &groups, policies and management concepts + advanced Microsoft knowledge.
• You are proactive and you are solution oriented

What’s in it for you?

• A full-time permanent contract in a company at human size
• A very attractive salary package in line with your experience and knowledge, with attractive fringe benefits

If this position is interesting for you, please contact us on camilla@talencia.be or by phone on the 02.342.03.16.