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Jobs récents
[vc_row][vc_column][vc_column_text]Details
Location : Brussels
Duration: 6 months + extensions
Start date: Asap
Job description
You will be replacing a consultant that is leaving. The client is looking for a service desk agent that will join the service desk.
You will provide 1 line support to the interal users.
You will use the ticketing system. You will escalate incidents/problems when necessary
While providing support, you will with your colleagues ensure a smooth running of the service desk, dealing with hardware or software issues.
You are part of 1 of the teams that is the point of contact for ict related issues.
Profile
- Minimum 1-2-year(s) experience in similar situation.
- You speak French and you have good knowledge in English.
- Dutch is a plus
- Windows & active directory skills
- ticketing system
Caractéristiques de l'emploi
Catégorie emploi | I.T. |
You will provide first line support to the interal users as part of the teams that is the point of contact for ict related issues.
[vc_row][vc_column][vc_column_text]Talencia is looking for a Product Owner, for the development of new products, for our customer, an innovative high-tech network for voice and data transmission.
Start date : ASAP
Location : Brussels
Duration : Permanent
Description :
As Product Owner & Project Manager, you will :
- Be responsible for project management of the development of new services, their evolutions, as well as the management of their quality and capacity.
- Collaborate with the Product Planning team to deliver and maintain services that meet and anticipate user needs.
- Listen to customers and manage their expectations while respecting the scope of your projects.
- Write the specifications, you evaluate the offers, and you ensure the proper execution of the contracts.
- Lead the development of projects in compliance with internal procedures.
- Report on the progress of the projects under your responsibility and communicate proactively with the various stakeholders.
- Guarantee the harmonization between the solutions architecture and the standards for enterprise architecture.
- Manage and guarantee that the new services meet the criteria for release and operational support in line with the service levels offered to users.
- Collaborate with the release & integration team for the production of services and their evolutions.
- ...
- 5 years of experience in ICT Project Management and familiar with Agile development technics;
- Knowledge of the emergency sector is an asset;
- Languages: French or Dutch speaker, with a strong knowledge of the other language, and a good technical knowledge of English.
- Soft skills:
- Organized, prioritization of objectives;
- Communication skills with the development team, users, customers & Steering committee;
- Decision Maker;
- Influencer;
- Customer oriented;
- Strategic thinker;
- Teamworker;
- Working with government organization.
- Permanent position;
- Attractive salary with a full salary package;
- 32 days’ vacation per year;
- Good work/life balance.
Caractéristiques de l'emploi
Catégorie emploi | I.T. |
Talencia is looking for a Product Owner, for the development of new products, for our customer, an innovative high-tech network for voice and data transmission.
[vc_row][vc_column][vc_column_text]Talencia is currently looking for a Senior 2/3 Line Support Engineer.
Duration: 3 months renewable contracts (long term)
Description
My client is currently in the migration 365. According to this situation, there will be more incidents in the Service Management Team.
Your main responsibilities are
- Dealing with complex 2nd and 3rd level incidents and problems, providing support and technical expertise to your colleagues and the customer;
- Assessing the situation to ensure that upgrades, upgrades, modifications and/or extensions can be implemented among other tasks
- Contribute to ITIL processes: Incident, Problem, Availability, Capacity, Change and Configuration management;
- For the customer, providing support, setting up monitoring tools, possibly being responsible for the overall architecture, providing advice (procedures, security, etc.).
- 5-10 years of experience as a 2/3 line Support Consultant
- Windows Server, Active Directory administration & migration
- Excellent knowledge with Exchange Server
- Excellent knowledge with Citrix (VPN, ...).
- Excellent VMware knowledge
- Proven experience in monitoring systems
- Microsoft Office 365
- Proven experience in big Microsoft et VMware infrastructure.
- Good analytical skills, solution-oriented, rigorous, structured and determined;
- Ability to work in a team and independently
Caractéristiques de l'emploi
Catégorie emploi | I.T. |
Talencia is currently looking for a Senior 2/3 Line Support Engineer.
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